FAQ'S

What is Mediation?

Mediation is a process by which an independant third party assists two or more people to reach a mutually agreed upon negotiated solution to their conflict. The mediator uses a variety of skills and techniques to to help the parties but does not make any decisions for them.

These are some characteristcs of mediation:-

• Mediation is an extension of the negotiation process.
• The mediator assists the parties identify the real issues then generate options for resolution.
• Mediation is future focused and solutions based.
• Mediation requires each party to accept personal responsibility for finding solutions and generating options.
• It is a confidential, informal and flexible process that takes place in a private setting as opposed to a public courtroom and can be tailored to individual requirements.The assistance of outside experts (such as lawyers, counsellors, accountants) can be used in the process.
• The aim is to assist parties reach an agreement they are willing and able to carry out themselves.
• Mediation seeks to build the relationship between the parties as the problem is solved and improve communication to reduce future conflicts.